Contact information
Contact
We’re here to help with questions about your order, delivery, products, or your customer rights.
Customer Support
For questions about an order or our products, please contact:
When contacting us about an existing order, please include your order number so we can assist you efficiently.
What You Can Contact Us About
You can contact Nuvalix regarding:
- Order and payment questions
- Delivery status and your Latest Delivery Date
- Delivery address or delivery-related issues
- Product specifications or product information
- Products that do not correspond to the agreed description
- Product defects or other product concerns
- Returns, refunds and cancellations
- Any other question concerning your order or your rights as a customer
Order-Related Requests
If you need to contact us about an order, please do so as soon as reasonably possible.
A message to Customer Support does not by itself change, cancel, or amend an order or the terms of an existing purchase agreement. Any change to an order is subject to the applicable terms and to our confirmation where required.
Delivery Issues
If your order has not arrived by the Latest Delivery Date stated for your order, please contact us promptly so that we can review the delivery status and the appropriate next step under our Order & Delivery Terms.
If a carrier reports a delivery or collection issue, please contact us with your order number and any relevant tracking information.
Product Issues
If you believe that a product does not correspond to the agreed product description, or if you discover a defect or other issue, please contact us and provide your order number together with a description of the issue.
Where appropriate, we may ask for photographs or other information needed to assess the matter.
Independent Merchant
Nuvalix is an independently operated online store. Customer support is handled directly through the Nuvalix support channel above.
We aim to review customer enquiries carefully and respond as promptly as reasonably possible.
Our Other Policies
For the rules governing your purchase, delivery, returns, refunds, cancellations and customer rights, please refer to our applicable store policies.