Refund policy

 

REFUND & RETURN POLICY

At Nuvalix, we stand behind the quality of every product we sell.

Defect-Free Replacement Guarantee Every Nuvalix™ Smart Neck Massager comes with our Defect-Free Replacement Guarantee. If your product arrives damaged or defective, we will replace it at no cost to you — no questions asked.

All Sales Are Final Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind. This applies to all international orders including USA, Australia, New Zealand, and Asia.

European Customers — Statutory Right of Return In accordance with EU consumer law, customers located in the European Union have the right to return their order within 14 days of receipt. Items must be unused and in original packaging. Return shipping costs are the responsibility of the customer. To initiate a return, contact us at support@nuvalix.com

Refunds Approved refunds are processed within 5–10 business days to your original payment method.

Contact support@nuvalix.com